The Psychology of Quality and Operations Management

Psychology in operations management is one thing that cannot be ignored in this modern world if the desired performance is to be achieved in any company or organization.

Operations management is all about looking after the day to day running of a particular company so that the set goals are achieved and quality performance is realized.

According to MIT Sloan School of Management, Operations Management deals with the design and management of products, processes, services and chains of supply.

Operations management is a complex issue; it requires organizational structure, system and process, resources and values that can be achieved through strategic training, planning and management. However this needs a proper way of handling the team that run the operations management.

Companies try hard to maintain the quality of their goods and services through different methods and programs, some put in place strict laws and regulations, and others carry out motivation through different ways. Many people and companies consider monetary reward to be the major factor towards employee motivation.

In this modern world money is seen as the ultimate solution to most problems, and thus everyone’s target, in the psychology of quality it may not necessarily be the case. People work for different reasons and benefits ranging from material, social and spiritual. A highly paid electrician may fail to perform up to the expectations of a company or decide to quit the job, where as a low paid teacher may efficiently perform his duties and stay in his job.

Human beings are heavy going creatures who have different physiological, social and psychological needs, so motivation alone in terms of monetary reward may not change their behaviors for quality work, it is important for companies to also take the behavioral approach when dealing with employees in the field of operations management if they are to get the best out of them.

Job satisfaction which is how one feels about work and the work place is one of the things that might change behavior, so one might work with or without commitment because of the feeling he has towards work and the working environment.

Job satisfaction is determined by a number of things for example relationship with colleagues, customer and employers, working conditions, benefits, participation in decision making and even outside the company like people’s perception on the job.

For the required organizational performance to be realized, companies need to consider the element of psychology of quality for proper operations management because people have different telling reasons why they work.

Josh (NY)

Thank you for helping me with my high school essay. It was a mess but once I've studies your samples, I was able to write a great paper!

Erika (TX)

I appreciate that you guys provide free writing help for needy students like me. Without your help, I wouldn't be able to write my college research paper.

Max (NJ)

I was totally stuck with my thesis proposal. Thanks to your educational resource I wrote a beautiful proposal and my thesis project was nominated for the best university paper.

Diana (CA)

The college writing guides and manuals that your team provides are wonderful. I have recommended this blog to my classmates and they all agreed it is great. Thank you!

We recommend:

If you need to write your papers quickly, try getting help at a professional writing service.

College guides
About our editorial team

We take pride in having one of the most professional editorial team in the academic writing help niche. Our experienced academic and business writers, editors, researchers and proofreaders are knowledgeable, professional and friendly - most of our experts are full-time writers for the best freelance agencies.

What we help with

Though we are not a paid custom writing service, we can still guide through writing any type of paper for college or graduate school. We offer professional tips in crafting plagiarism-free, interesting and well-researched essays, term papers, capstone projects, coursework, book reports, movie reviews, article critiques, thesis statements, PhD dissertations and company manuals.